Privacy Policy

1. Introduction

R Software & Consulting LLC, doing business as R Software ("we," "us," or "our"), operates the website rsoftware.net and related products and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our applications, or interact with us through any channel, including SMS and messaging services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access our services.

2. Information We Collect

2.1 Information You Provide

We may collect information that you voluntarily provide to us, including:

• Contact information: name, email address, phone number, mailing address
• Account information: username, password, and account preferences
• Communications: messages you send to us via email, contact forms, SMS, or other channels
• Transaction information: billing details and purchase history when you buy our products or services
• User content: any content you create, upload, or share through our applications

2.2 Information Collected Automatically

When you access our website or services, we may automatically collect:

• Device information: browser type, operating system, device identifiers, and screen resolution
• Usage data: pages visited, time spent on pages, click patterns, and referring URLs
• Location data: approximate geographic location based on IP address
• Log data: IP address, access times, and server log information
• Performance data: application errors, load times, and diagnostic information collected through error-tracking services (such as Sentry)

2.3 Information from Third-Party Services

We use third-party services that may collect information on our behalf, including:

• Firebase (Google): We use Firebase for authentication, analytics, hosting, and application infrastructure. Firebase may collect device identifiers, usage data, and analytics information. See Firebase Privacy Information.
• Sentry: We use Sentry for error tracking and performance monitoring. Sentry may collect error logs, device information, and session data necessary to diagnose issues. See Sentry Privacy Policy.
• Analytics providers: We may use analytics services to understand how our website and applications are used.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our website and services
• To improve, personalize, and expand our services
• To communicate with you, including responding to inquiries and providing customer support
• To send you updates, marketing communications, and promotional materials (with your consent)
• To send transactional SMS messages and notifications you have opted in to receive
• To process transactions and send related information
• To detect, prevent, and address technical issues, fraud, and security concerns
• To monitor and analyze usage trends and performance
• To comply with legal obligations and enforce our terms

4. SMS and Messaging Communications

If you opt in to receive SMS or text messages from us, the following terms apply:

4.1 Consent

By providing your phone number and opting in, you expressly consent to receive SMS and text messages from R Software, including promotional messages, transactional notifications, and account alerts. Consent is not a condition of any purchase. You may opt in by texting a keyword to our designated number, completing a web form, or through other opt-in methods we make available.

4.2 Message Frequency

Message frequency varies depending on the type of messages you have opted in to receive. You may receive recurring messages. Message and data rates may apply depending on your mobile carrier and plan.

4.3 Opt-Out

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message. You may also opt out by contacting us at hello@rsoftware.net.

4.4 Help

For help with our SMS program, reply HELP to any message or contact us at hello@rsoftware.net or (904) 456-8806.

4.5 No Sharing for SMS Purposes

We do not sell, rent, or share your phone number or SMS opt-in information with third parties or affiliates for their marketing purposes. Phone numbers collected for SMS messaging will only be used to send you the messages you have consented to receive.

4.6 Supported Carriers

Our SMS services are supported on major U.S. carriers. Carriers are not responsible for delayed or undelivered messages.

5. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activity. These technologies help us analyze website traffic, personalize content, and improve your experience.

5.1 Types of Cookies We Use

• Essential cookies: Required for the website to function properly (e.g., session management, security)
• Analytics cookies: Help us understand how visitors interact with our website (e.g., Firebase Analytics)
• Functional cookies: Remember your preferences and settings
• Performance cookies: Collect information about application performance and errors (e.g., Sentry)

5.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

6. How We Share Your Information

We may share your information in the following circumstances:

• Service providers: With third-party vendors who perform services on our behalf (e.g., hosting, analytics, error tracking, payment processing, email delivery)
• Legal compliance: When required by law, regulation, or legal process
• Business protection: To protect the rights, property, or safety of R Software, our users, or others
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: When you have given us explicit permission to share your information

We do not sell your personal information to third parties.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.

For SMS opt-in records, we retain consent documentation for the duration of the messaging relationship and for a reasonable period thereafter to comply with applicable regulations.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information, subject to legal obligations
• Opt-out: Opt out of marketing communications at any time
• SMS opt-out: Reply STOP to any SMS message or contact us directly
• Data portability: Request a portable copy of your data where technically feasible
• Withdraw consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, contact us at legal@rsoftware.net. We will respond to your request within 30 days.

10. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected personal information from a child under 13, we will promptly delete it. If you believe we may have information from or about a child under 13, please contact us at legal@rsoftware.net.

11. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. As stated above, we do not sell personal information. To exercise your CCPA rights, contact us at legal@rsoftware.net.

12. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where our service providers operate. These countries may have data protection laws that differ from your jurisdiction. By using our services, you consent to the transfer of your information to the United States and other countries as described in this policy.

13. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: